RestoreX is a medical device that cannot be cleaned or re-sold and is considered medical waste.
Therefore, no returns are allowed. All sales are final.
Repairs and servicing will be handled as follows:
Obtain a Return Merchandise Authorization (RMA) number from PathRight Medical and return device in the Biohazard Return Shipping kit that will be sent to you. Packages without the proper biohazard shipping packaging will be declined and returned to sender.
Wholesale accounts of PathRight Medical may be eligible for returns within 30-days of shipping and subject to approval of PathRight Medical. Returns of unopened product will be subject to a 15% re-stocking fee and retailers will be responsible for all return shipping expenses. Wholesalers must contact Customer Support for a return authorization number to begin the process.
12-month Limited Warranty
PathRight Medical protects the major components of the RestoreX device with a limited twelve-month warranty. In accordance with this warranty, PathRight Medical will repair or replace the RestoreX device at no cost if it ever fails due to defective workmanship or material for a period of 12 months from the date of purchase. Repair or replacement is at the sole discretion of PathRight Medical. The limited twelve-month warranty is granted only to the original owner of the RestoreX device, requires return of the defective device, and proof of purchase. To inquire about the servicing of your RestoreX device, email customer service at firstname.lastname@example.org or call 1-877-228-5147.