Penile Traction Length Restoration Device
RestoreXL
Frequently Asked Questions
Who should not use RestoreXL?
RestoreXL is not suitable for everyone. Do not use RestoreXL if you have any of the following conditions (contraindications):
- Severe vascular disease
- Severe neuropathy
- Active urinary tract infection
- Active sexually transmitted infection
- Bleeding disorders
- Taking anticoagulant medications
If you are unsure about any medical condition, consult your physician before purchasing or using the device. For the full list and details, review the Instructions for Use (IFU) available here.
What are the potential risks or side effects of using RestoreXL?
When used as directed, RestoreXL has been shown to be extremely safe in clinical studies with no reports of serious injuries like nerve damage or erectile dysfunction. However, improper use or overuse may lead to risks such as:
- Tissue damage
- Severe pain
- Numbness or tingling (which could indicate nerve-related issues)
- Discoloration or signs of injury
Always follow the instructions precisely and do not exceed recommended treatment times (e.g., 30 minutes per session). Discontinue use immediately and consult your physician if you experience any significant discomfort, pain, or adverse effects. RestoreXL is intended for adults 18 years and older; keep out of reach of children.
What precautions should I take before using RestoreXL?
- Consult your physician to ensure RestoreXL is appropriate for your condition, especially if you have any underlying health issues.
- Review the full Warnings and Precautions in the instructions for use before beginning treatment.
- Start with shorter sessions to assess tolerance and monitor for any signs of discomfort.
For complete safety information, download the IFU here. PathRight Medical recommends professional medical evaluation for any penile health concerns.
Will my insurance cover the cost of the RestoreXL device?
Read more about insurance coverage for the RestoreXL.
At the current time, insurance companies and Medicare do not have specific coverage for the RestoreXL penile traction length restoration device. Depending on your plan, however, you may qualify for coverage. Many men are receiving partial coverage for the RestoreXL device. You can either call your insurance company in advance of ordering to determine your coverage level or you can submit a claim after you purchase RestoreXL. We recommend you submit a prescription from your Doctor as well as a letter from him/her stating why you need the RestoreXL device. Finally, you should submit your invoice or order confirmation email as proof of payment. If you have a Flexible Spending Account (FSA) or Health Savings Account (HSA) you can use funds from either of these accounts to cover the cost of RestoreXL. It may not be necessary for your plan but we recommend getting a physician prescription to submit to your FSA or HSA.
You can now use the new HCPCS Insurance code E0201 when you apply for coverage.
Do I need a prescription to buy RestoreXL?
Does PathRight Medical offer shipping insurance for their products?
Yes, Route Protection is a package tracking and shipping protection provider. We support purchase-protecting our customers’ online orders from damage, loss, and theft. If something goes wrong, customers can quickly and conveniently resolve their issue in just a few steps. You should reference the original email you receive from Route. All you need to file a claim, is your Route ID # and the email address used on your order.
Packages presumed to be lost:
An item is considered “lost” if it is never reported as “delivered,” and if 7 days have passed since the last tracking status update for domestic shipments, and 20 days for international shipments, including Canada. A claim must be filed within 30 days of the last tracking update.
Stolen packages:
Claim time frame: Between 5 and 30 days from the date the package was marked “delivered.” Route requires this 5-day wait-to-file period for stolen orders as packages are sometimes prematurely marked as “delivered,” but do often show up.
Route shipping insurance will automatically be added to your cart during the checkout process. If unselected it will be removed from your total balance, but your package will not be protected against damage, loss, and theft if anything happens in transit.
Do you offer financing?
Are the gains permanent, or do I need to continue treatment after the 12 weeks?
For RestoreXL lengthening, it is likely that 1-2, 30-minute treatments per week are necessary to maintain results.
RestoreX clinical trial indicated curve correction is likely permanent but if you see symptoms returning, use of RestoreX for 1-2, 30-minutes per week will help maintain results.
Can the RestoreXL device be used by men that are not circumcised? If so, what is the best way to use it?
Yes, the RestoreXL device can be used by uncircumcised men. To use, retract the foreskin and use some of the provided self-adherent wrap to keep the skin retracted during use.
Where is RestoreXL serviced and made?
The concepts behind RestoreXL were developed by a Mayo Clinic Urologist specializing in Peyronie’s disease and RestoreXL was designed and is manufactured in the United States. Customer service is also based in the United States. Repairs and warranty services are processed at our offices in Utah and Minnesota.
How is RestoreXL shipped? Will anyone at my “ship to” location know what is in the package?
Do you ship to other countries?
RestoreXL is currently only available to ship in the US and Canada through PathRight Medical. RestoreXL can be purchased internationally through our distribution partners. PathRight Medical has received a CE mark for the RestoreX device. Please visit our contact page for a list of international distributors.
Is the RestoreXL device designed to be used while the penis is erect or flaccid?
Flaccid. RestoreXL treatment is to be delivered when the penis is flaccid. The measurements used in determining the settings for RestoreXL may, in part, be derived by what your penis looks like during an erection but the treatment itself is applied to a flaccid penis.
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If you are still having a question unanswered or looking for support to find out more about our products, please feel free to contact us.
Explore More About RestoreX
PathRight Medical was formed in 2015 to meaningfully improve the lives of men with Peyronie’s disease or those with side effects associated with urological surgeries or chronic disease. PathRight Medical developed RestoreX in cooperation with Mayo Clinic.
Contact us
PathRight Medical, Inc.
1443 W 800 N
Suite 303
Orem, UT 84057
CALL: 1-877-228-5147