RestoreX is a medical device, used on the body, that cannot be cleaned or re-sold and is considered a biohazard and medical waste.
Therefore, no returns are allowed. All sales are final.
Repairs and servicing will be handled as follows:
Obtain a Return Merchandise Authorization (RMA) number from PathRight Medical and return device in the Biohazard Return Shipping kit that will be sent to you. Packages without the proper biohazard shipping packaging will be declined and returned to sender.
12-month Limited Warranty
PathRight Medical protects the major components of the RestoreX device with a limited twelve-month warranty. In accordance with this warranty, PathRight Medical will repair or replace the RestoreX device at no cost if it ever fails due to defective workmanship or material when the device is operated and maintained according to the Instruction for Use Manual and other instructions provided in the box.
Repair or replacement is at the sole discretion of PathRight Medical. The limited twelve-month warranty (from date of purchase) is granted only to the original owner of the RestoreX device, requires return of the defective device, and proof of purchase.
This warranty is valid only in the United States and Canada and apply only when the device is used in the country in which is was purchased. Outside the United States and Canada, this warranty does not apply.
This warranty does not cover any defect or damage, which is not the direct fault of PathRight Medical; this includes but is not limited to:
1). Damages occurred during transit.
2). Damages due to failure in following the recommended care, cleaning and storage of the device as outlined in the Instructions for Use Manual.
3). Any repair, modification, alteration, or adjustment completed by anyone other than PathRight Medical.
4). Failure of the product if it is abused or misused.
5). Abnormal wear and tear or breakage from dropping.
6). Damage to the product caused by accident, fire, floods or acts of God.
To inquire about the servicing of your RestoreX device, email customer service at firstname.lastname@example.org.